Call analytics for dental clinics

Every patient call, analyzed — without listening to a single recording

VoiceTrics automatically reviews patient calls against your clinic's standards: it shows where front-desk conversations can improve, why patients don't book, and how much revenue the clinic is leaving on the table.

Get started free See how it looks

All data processed in Russia

example · demo data

6.5out of 10

Sales

Call #14 — Olga

New lead · Sales profile

Greeted the caller and introduced herself
Mentioned the current offer
Never offered to book an appointment

“Alright, I'll think it over and call you back myself…” — no contact captured, no next step agreed

Lost revenue

≈ $300

Ads bring the calls in. What happens next, you can't see

Nobody listens to the calls — no manager has time for hundreds of recordings.

It's unclear at which point in the conversation enquiries stop turning into bookings.

You have conversation standards, but no visibility into how they hold up in practice.

There's nothing to coach on: no specifics about what actually worked and what didn't.

Checklist

What a call to a clinic is scored against

The baseline set is below. Criteria are tuned to your clinic's own script: some items go, others are added.

Sales — first enquiry

Greeted the caller and introduced themselves
Asked what the problem is and how long it has lasted
Explained why an examination is needed, rather than quoting a price
Handled the objection about cost
Mentioned instalments when price was the blocker
Offered a specific appointment time
Captured the caller's name and phone number

Service, complaint, emergency

Not every call is a sale. Service enquiries and complaints are scored against their own criteria and do not drag down the receptionist's KPI.

Recognised urgency: pain, swelling, trauma
Let the patient explain without interrupting
Did not argue or make excuses
Named a deadline for getting back to the patient
Did not escalate the issue when they should have

How it works

The system listens to your calls for you

Recordings reach the system

Call recordings are uploaded and processed automatically — with no manual routine.

Transcription and analysis

The VoiceTrics engine transcribes the call and analyses it against your clinic's standards.

You get the report

A score, the reasons behind lost bookings and ready-made analytics — in the app and in Telegram.

See how it looks

The real interface, on processed calls.

app.voicetrics.ru/calls

Enquiry list — score, profile, type, reason the booking was lost

app.voicetrics.ru/calls/71

Call card — checklist, summary and recommendations

app.voicetrics.ru/clinic

Clinic overview — enquiry funnel and lost revenue

app.voicetrics.ru/staff

Front-desk analytics — conversion, strengths and coaching points

app.voicetrics.ru/lost

Lost revenue — every enquiry that closed without a booking, with what it was worth

Lost revenue — what every enquiry that closed without a booking was worth

Overview — on a phone

Enquiry list on a phone — score and outcome for every call

Enquiries — on a phone

Lost revenue — on a phone

Open the demo

An interactive demo on test calls — opens without signing up. The product interface is in Russian.

Free

Try it free on your own calls

Download the app and process your own recordings — the analysis runs on your clinic's real calls.

Download for Windows

14 days free · no key, no signup

Windows 10 / 11
64-bit
Installer ~28 MB

Nothing to install? Use the hosted version — just sign in through a browser.

Get started free

Pricing

You pay per call, not per minute

A 15-minute conversation is analysed in the same depth as a two-minute one — and costs the same. You pay per call, not per minute, so the bill is always predictable.

Start — free, forever

100 calls every month · AI analysis of every call · no audio storage

Connect your own phone system — VoiceTrics analyses the calls automatically. No time limit, no card required.

Get started free

Basic

For a single clinic

$70/mo

up to 500 calls per month

No long-term commitment. Billed monthly.

Choose Basic

Signing up is free — switch plans from inside your workspace

Every call analysed — with nobody listening manually
Checklist score — with the reasoning behind it
AI assessment of conversation quality
Whether the patient booked — and why not
Top lost revenue, in money
Enquiry value: who to call back first
Quotes from the conversation backing every conclusion
Per-employee analytics and a clinic overview
Automatic reports and alerts to messengers
Excel export
Processing inside Russia, no transfer abroad

Recommended for most clinics

Business

For a clinic with high call volume

~~$130~~$95/mo

up to 1,000 calls per month

For the first 10 clinics. The price is locked for 12 months, then $130/mo.

Choose Business

Signing up is free — switch plans from inside your workspace

Everything in Basic, plus:
Twice the calls: 1,000 instead of 500
Checklists built around your clinic's script
Onboarding support and front-desk training
Priority support

Network

For a group of clinics

Custom quote

Unlimited call volume

Priced individually, based on the number of locations and the expected volume.

The estimate is free — we tailor the terms to your volume

Everything in Business, plus:
Consolidated analytics across all locations
Individual checklists for each location
A dedicated account manager

Calls beyond the limit — $0.11 per call. Analysis continues automatically. If your volume regularly exceeds the limit, we'll put together custom terms. On Start, analysis pauses once the limit is used up.

Frequently asked questions

Do we have to install anything?

No. The hosted version runs in a browser — nothing to install or maintain. If you would rather work locally, there is a Windows build you can install on an ordinary computer.

Will it work with our phone system / PBX?

Yes. Recordings are pulled from your cloud PBX automatically — MangoOffice, UIS, CoMagic and Novofon are supported today, other providers on request. Any audio file (MP3, WAV, OGG, M4A and others) can also be uploaded by hand from the browser.

Can the checklist be tailored to our script?

Yes. Checklists are configured to your clinic's standards, so the system scores exactly what matters to you.

Where does patient data go? Does it leave the country?

By default all processing happens inside the Russian perimeter and the data never crosses the border. In the hosted version the recordings live on our server in Russia, under a data-processing agreement. In the air-gapped mode nothing leaves the clinic at all. International models are a separate opt-in, switched off by default.

Free plan

100 calls every month — free

Your workspace is created automatically — credentials arrive by email within a minute.

No time limit
Full AI analysis of every call

For the first 10 clinics — the Business plan at $95 instead of $130. The price is locked for 12 months.

Pick your workspace address
clinic.voicetrics.ru
A minute later the address, login and password land in your inbox
Upload your first recordings and see the breakdown

Get started free

Need a hand setting it up? Get in touch — we'll do it with you.