VoiceTrics — AI call analytics for business
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Call analytics for business

Every call, analyzed — without listening to a single recording

VoiceTrics reviews customer conversations against your own standards: it shows where calls can improve, why deals are lost, and how much revenue the company is leaving on the table.

Get started free See how it looks
All data processed in Russia
example · demo data
6.5out of 10
Sales
Call #14 — Olga
New lead · Sales profile
  • Greeted the caller and introduced herself
  • Mentioned the current offer
  • Never offered to book an appointment
“Alright, I'll think it over and call you back myself…” — no contact captured, no next step agreed
Lost revenue
≈ $300
Industries

Analytics that accounts for your industry

VoiceTrics takes the specifics of your calls into account and scores conversations against the criteria that actually matter to your business.

Dental clinics

Patient enquiries: why bookings are lost, the revenue that walks away, how the front desk performs. Checklists are ready — sales, service, complaint, emergency.

Read more

Estate agencies

Calls about your listings: whether the enquiry reached a viewing, what the agent never asked, and what it cost. Criteria are built around your script.

Read more

Your field

Real estate, car dealerships, services — anywhere deals happen over the phone. Tell us how your conversation with a customer goes and we'll build the criteria around it.

Talk to us

Ads bring the calls in. What happens next, you can't see

Nobody listens to the calls — no manager has time for hundreds of recordings.

It's unclear at which point in the conversation enquiries stop turning into deals.

You have conversation standards, but no visibility into how they hold up in practice.

There's nothing to coach on: no specifics about what actually worked and what didn't.

How it works

The system listens to your calls for you

1

Recordings reach the system

Call recordings are uploaded and processed automatically — with no manual routine.

2

Transcription and analysis

The VoiceTrics engine transcribes the call and analyses it against your own standards.

3

You get the report

A score, the reasons behind lost deals and ready-made analytics — in the app and in Telegram.

Features

Not just a transcript — analytics you can act on

A checklist score, with the reasoning

The VoiceTrics engine works off your industry's checklist: the 0–10 score is computed from it, not invented by the model. Plus an explanation of why the score came out that way and 2–4 quotes from the conversation as evidence.

Top lost revenue

Enquiries that never converted, sorted by what they were worth. You see straight away what to look at first.

Per-employee analytics

Discipline (following the script) and effectiveness (actual quality), conversion, objection handling, upsell. You can see where the script is followed to the letter and the deal still doesn't happen — that is the coaching point. Compare score against conversion.

Company overview

The funnel: enquiries → qualified → converted → lost. Reasons for lost deals and a breakdown by enquiry value — the whole company on one screen.

Call profiles

Sales, service, complaint, emergency, still deciding. Service calls and complaints don't drag down sales KPIs: every type is scored on its own criteria.

Automatic reports to messengers

A weekly digest for the director covering the whole company, and a personal report for each employee — what went well and what to work on. Nobody has to log in.

Privacy

Customer data stays in Russia

Call recordings are personal data (Russian personal-data law 152-FZ), and in healthcare they are medical confidentiality too. That is why speech recognition and AI analysis run inside the Russian perimeter, with no transfer abroad. And for maximum privacy VoiceTrics can be deployed entirely on-premise — on your own hardware.

Air-gapped max privacy

Transcription, analysis and storage all run on your own hardware, with no internet connection: nothing leaves the perimeter. Available on request, for companies with the strictest privacy requirements.

Russian models recommended

Recognition and analysis run on Russian infrastructure. Data stays in Russia, with no cross-border transfer.

International models

OpenAI and compatible providers — if a company deliberately chooses them for maximum quality. The only mode where data leaves the country; switched off by default.

The provider is switched with a single setting — you are not locked to one vendor, and you choose the perimeter your data is processed in.
Team development

Why VoiceTrics isn't only for managers

VoiceTrics helps the manager see the whole picture, and gives the team clear, timely feedback.

Personal feedback after calls

Every front-desk employee gets a personal summary with recommendations and examples from their own conversations. Skills grow faster, without waiting for the next review with the manager.

The team's strengths in plain view

VoiceTrics flags not only what could be improved, but also the calls that went well: a deal won, objections handled properly, the right questions asked. The team's best practices become visible and help new hires get up to speed faster.

One consistent set of criteria

Every call is analysed against the same criteria, configured to your own standards. Each score comes with an explanation and examples from the conversation. Inappropriate behaviour from the caller is recorded separately and doesn't count against the employee.

Fits into how you already work

Telegram
Alerts on lost enquiries and automatic digests.
Available now
Email, WhatsApp, MAX
We set up report delivery to suit you.
On request
CRM and telephony
AmoCRM, Bitrix24, MangoOffice, UIS and others — built for your stack.
In development

We adapt the integrations to each company — just tell us what you use.

This doesn't replace your CRM — it analyses the conversations themselves

CRMVoiceTrics
Stores client records, deals and tasksAnalyses what was actually said
Shows the funnel stageShows why the customer did or didn't convert
Records that a deal happenedShows how enquiries are handled
Manages the sales processShows where the company loses revenue
CRMStores client records, deals and tasks
VoiceTricsAnalyses what was actually said
CRMShows the funnel stage
VoiceTricsShows why the customer did or didn't convert
CRMRecords that a deal happened
VoiceTricsShows how enquiries are handled
CRMManages the sales process
VoiceTricsShows where the company loses revenue

A CRM answers WHAT happened to an enquiry. VoiceTrics answers WHY it happened in the conversation.

See how it looks

The real interface, on processed calls. The frames come from a dental clinic's demo data — the interface itself is the same for every field.

app.voicetrics.ru/calls
Enquiry list — score, profile, type, reason the deal was lost
01

Enquiry list — score, profile, type, reason the deal was lost

app.voicetrics.ru/calls/71
Call card — checklist, summary and recommendations
02

Call card — checklist, summary and recommendations

app.voicetrics.ru/clinic
Company overview — enquiry funnel and lost revenue
03

Company overview — enquiry funnel and lost revenue

app.voicetrics.ru/staff
Front-desk analytics — conversion, strengths and coaching points
04

Front-desk analytics — conversion, strengths and coaching points

app.voicetrics.ru/lost
Lost revenue — every enquiry that closed without a deal, with what it was worth
05

Lost revenue — what every enquiry that closed without a deal was worth

Company overview on a phone — enquiry funnel, reasons deals were lost, team ranking
06

Overview — on a phone

Enquiry list on a phone — score and outcome for every call
07

Enquiries — on a phone

Lost revenue on a phone — enquiries without a deal and what each was worth
08

Lost revenue — on a phone

Open the demo

An interactive demo on test calls — opens without signing up. The product interface is in Russian.

Free

Try it free on your own calls

Download the app and process your own recordings — the analysis runs on your own real calls.

Download for Windows

14 days free · no key, no signup

  • Windows 10 / 11
  • 64-bit
  • Installer ~28 MB

Nothing to install? Use the hosted version — just sign in through a browser.

Get started free

Pricing

You pay per call, not per minute

A 15-minute conversation is analysed in the same depth as a two-minute one — and costs the same. You pay per call, not per minute, so the bill is always predictable.

Start — free, forever

100 calls every month · AI analysis of every call · no audio storage

Connect your own phone system — VoiceTrics analyses the calls automatically. No time limit, no card required.

Get started free

Basic

For a single company

$70/mo

up to 500 calls per month

No long-term commitment. Billed monthly.

Choose Basic

Signing up is free — switch plans from inside your workspace

  • Every call analysed — with nobody listening manually
  • Checklist score — with the reasoning behind it
  • AI assessment of conversation quality
  • Whether the customer converted — and why not
  • Top lost revenue, in money
  • Enquiry value: who to call back first
  • Quotes from the conversation backing every conclusion
  • Per-employee analytics and a company overview
  • Automatic reports and alerts to messengers
  • Excel export
  • Processing inside Russia, no transfer abroad
Recommended for most companies

Business

For a company with high call volume

$130$95/mo

up to 1,000 calls per month

For the first 10 companies. The price is locked for 12 months, then $130/mo.

Choose Business

Signing up is free — switch plans from inside your workspace

  • Everything in Basic, plus:
  • Twice the calls: 1,000 instead of 500
  • Checklists built around your own script
  • Onboarding support and front-desk training
  • Priority support

Network

For a group of branches

Custom quote

Unlimited call volume

Priced individually, based on the number of locations and the expected volume.

Contact us

The estimate is free — we tailor the terms to your volume

  • Everything in Business, plus:
  • Consolidated analytics across all locations
  • Individual checklists for each location
  • A dedicated account manager

Calls beyond the limit — $0.11 per call. Analysis continues automatically. If your volume regularly exceeds the limit, we'll put together custom terms. On Start, analysis pauses once the limit is used up.

Frequently asked questions

Do we have to install anything?
No. The hosted version runs in a browser — nothing to install or maintain. If you would rather work locally, there is a Windows build you can install on an ordinary computer.
Do we need a dedicated server?
No. The local version installs on an ordinary computer. In the hosted version there is nothing to install on your side — a browser is enough.
Will it work with our phone system / PBX?
Yes. Recordings are pulled from your cloud PBX automatically — MangoOffice, UIS, CoMagic and Novofon are supported today, other providers on request. Any audio file (MP3, WAV, OGG, M4A and others) can also be uploaded by hand from the browser.
How long does one call take to process?
Usually a few minutes after upload; the exact time depends on the length of the conversation, the model and the hardware. Processing runs in the background — nobody has to wait at the screen.
Can the checklist be tailored to our script?
Yes. Checklists are configured to your own standards, so the system scores exactly what matters to you.
Where does customer data go? Does it leave the country?
By default all processing happens inside the Russian perimeter and the data never crosses the border. In the hosted version the recordings live on our server in Russia, under a data-processing agreement. In the air-gapped mode nothing leaves your perimeter at all. International models are a separate opt-in, switched off by default.
Free plan

100 calls every month — free

Your workspace is created automatically — credentials arrive by email within a minute.

  • No time limit
  • Full AI analysis of every call
For the first 10 companies — the Business plan at $95 instead of $130. The price is locked for 12 months.
  1. Pick your workspace address
    company.voicetrics.ru
  2. A minute later the address, login and password land in your inbox
  3. Upload your first recordings and see the breakdown
Get started free

Need a hand setting it up? Get in touch — we'll do it with you.